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Shipping and Delivery
For E.U. Buyers
We’re thrilled to offer convenient shipping within the European Union using Amazon Multi-Channel Fulfillment (MCF) services. This service is available for eligible countries within the E.U., including France, Germany, Italy, Spain, and the United Kingdom (coming soon), among others.
Through Amazon MCF, your order benefits from swift and reliable shipping at a flat rate of 1€ for eligible
E.U. countries. You can expect a standard delivery speed that will take 5 to 9 business days. Priority 2 business days) is available but you will have to contact us for this option.
For Indian Buyers
For our customers in India, we offer a tracked delivery option through the national post office. Shipping rates are based on the weight of your order and will follow the current rates provided by the Indian post office. The delivery timeframe typically varies from 3 to 7 business days, depending on the destination state.
We prioritize a seamless delivery process to ensure your package arrives safely and in a timely manner. If you have any specific delivery inquiries or questions regarding shipping to your location, please feel free to contact our support team for assistance.
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Returns & Exchanges
We aim to ensure your satisfaction with our products. If you’re unsatisfied or encounter any issues with your purchase, please contact our customer service within 30 days of receiving your order. To be eligible for a return or exchange, the item must be unused and in the same condition as received. Please note that perishable goods cannot be returned unless they arrive damaged or defective.
How to Initiate a Return or Exchange:
- Contact our customer service team within 30 days of delivery.
- Fill in the form below with your order details and a description of the issue.
- Attach a clear picture of the defective item.
- Our team will guide you through the return process and provide further instructions.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund or exchange. Please allow adequate time for processing and shipment of the exchanged item.
Returns & Exchanges for Indian Buyers
Your satisfaction is important to us. If you encounter any issues with your purchase, please reach out to our customer service within 15 days of receiving your order. To qualify for a return or exchange, the product must remain unused and in its original condition. Perishable items cannot be returned, except in the case of damage or defects upon delivery.
Process for Return or Exchange:
- Contact our customer service team within 15 days of delivery.
- Fill in the form below with your order details and a description of the issue.
- Attach a clear picture of the defective item.
- Our team will assist you with the return or exchange procedure.
Upon receipt and inspection of your returned item, we will notify you regarding the approval or rejection of your refund or exchange request. Please allow time for processing and delivery of the exchanged item.
FAQ coming soon
